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有关冠状病毒疫情期间致客户的一封信

  

尊敬的客户:

Dear Valued Clients

 

随着冠状病毒疫情的发展,为确保认证业务的持续有效,保障我们双方团队的安全,我们将做出如下安排。

As the situation regarding the Coronavirus continues to develop, please find details of how we will continue to support your business well as secure the safety of both your and our team’s welfare. 

为限制公众暴露于潜在危险下,遵照当地政府的要求,华信创(北京)认证中心有限公司的办公室将关闭至2月20(周四)。这样做符合中央和地方政府的要求,也符合我们的安全风险评估。我们的管理人员和市场人员在此期间将采用远程工作。

To limit public exposure and in line with local government instructions, HXC’s Register offices will remain closed until Thursday 20th February. This follows the central and local government instructions, as well as our safety risk assessment. Our management team and where possible operational team, will however be working remotely during this period.

如果您在220(星期四之前有任何预先确认的认证审核或培训项目,这些安排都将取消,我们将另行与您联系,商议协调到双方均适当的日期。

If you have any pre-arranged surveys, certification and training activities that are scheduled to occur before Thursday 20th February in mainland China, we will contact you separately to make adjustment to amutually agreed proper day. 

我们计划于2月20(星期四)重新开放的有办公室。然而,情况快速发展中,中央或地方政府有可能出台进一步的限制措施。如果有任何变化,我们会及时更新。

We plan to reopen our offices on Thursday 20th February. The situation is however developing quickly and there is a potential for further restrictions from central or local Chinese government. We will update if there are any changes. 

如果您对这些进展有疑问,或有紧急重要的工作需要联系我们,您可以通过邮件或拨打客服人员的固定电话直接联系您的客户服务专员,我们已经将电话进行了转接。

If you have questions regarding these developments, or require critical work to be undertaken, please contact your Customer Services Representative via email or call them through phone. We have made some phone call transfer arrangement so your call will be answered.

您也可以通过华信创(北京)认证中心有限公司网站的“联系我们”板块来联系我们,提出服务需求。

You can raise any service request you may have through www.hxccc.org /Contact HXC page.

如您不能联系到相关人员,请联系:

In case you cannot reach our people or cannot receive response, please contact :

Mr. Xu/徐先生      Tel/电话:13449444305

Mr. Zhang/张先生   Tel/电话:13751754425

E-mail/邮箱:hxccc@hxccc.com

在华信创,我们珍惜您在这个充满挑战的时期给予我们的支持和理解,并期待尽快为您提供我们的服务。

At HXC’s Register we value your support and understanding during this challenging time and look forward to providing our usual service to you as soon as possible.

NOTE: 2月10日修订 Revised February 10